HB Back Packs

Return Policy

 

High Beams wants you to be 100% satisfied with your purchase, and our return and exchange policies help to ensure just that.

 

• If you receive an item that doesn't fit, we'll carry out our High Beams Fit Promise:

• Return the incorrectly sized item before 14 days from the shipment to you, and we'll cover the return shipping to get you the size you need. For more information on Fit Promise, please 

• If you receive an incorrect or defective item, we'll make it right and take care of the shipping:

• Return incorrect, flawed, or damaged items before 30 days from their shipment to you, and we'll cover the return shipping to get the product you wanted in your hands.

• If you want to return an item for a different reason, we've got you covered:

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• Returns processed prior to 30 days from shipment to you are refunded in the form of the payment used on the original order or, if you request, as a Gift Card. They'll include product and tax amount only. For credit card refunds, allow 1-2 billing cycles for the credit to appear on your statements.

• Returns received more than 90 days after date of shipment will not be accepted and will be returned to sender.

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Please Note:

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• Please enclose a copy of the original invoice or packing slip.  Returns that do not include a copy of the original invoice or packing slip will not be accepted and will be returned to sender.

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• If you're the recipient of a gift and want to return or exchange an item, please provide your full name, shipping address, and email address (if available).

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• Exchanges processed prior to 30 days are subject to availability. If the item you requested for an exchange is no longer available, a refund will be processed, as explained above.

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• Return/exchange merchandise must be unworn and in new condition with original tags.

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• Items not being exchanged will be refunded the full price minus a $6.99 restocking fee.

 

• We cannot accept COD returns.