FAQ

Looking for quick answers to all of your Night Runner Light System questions?

We put together a list of frequently asked questions to make your high Beam experience better.

 

Frequently asked questions

Charge Your Night Runner Light System


Your shoes are shipped with a very small charge. Only enough for quality control to check that everything is working properly. We know that you are excited to get outside with your new High Beams, and we are too! Just like a new car, you need to break in your new shoes. In order for the batteries to start working at full capacity, and to give you max performance please charge them with the inclluded quick charge cords.We want you to enjoy every minute, so fully charge your shoes before you go out. add a new question go to app settings and press "Manage Questions" button.




How Do I Know When My Night Runners Are Fully Charged?


Located on the side of each your shoes, next to the power button, is the magnetic charge port. When you attach the Quick Charge Cord to the magnetic port, the Charge Cord will glow with the color blue. *If the charge cord does not glow, you are not getting power. The lights on your Night Runners will start to blink. *Depending on how low the battery is, one or both may not start to blink right away. If the light on the Charge Cord is Blue, you are getting power and the shoes should start to blink within 5 minutes. Your Night Runners are fully charged when the lights stop blinking.




Why Won't My Remote Control Work?


Why Won't My Remote Control Work? Your Night Runners are shipped in Storage Mode, and the remote will not work until you take them out of storage mode.

  • Press the On/Off button - 1time on each of your shoes. This will turn off storage mode, and your remote control should work.
  • Your remote control is shipped with a small piece of plastic that seperates the battery from your remote. Pull the plastic from the remote and discard.
  • Charge your shoes and try again.




How Long Will My HB3000 Light System Work Per Charge?


Your HB3000 Night Runner Light System is engineered to give maximum performance, and light time per charge. The Short answer is 4-6 Hours per charge. *Perfomance depends on several factors like Temperature, and how you use your Night Runners. If you use the Front Headlights only, or just the Rear Safety lights (HB3000 Only), you should get up to 6 hours + on a full charge. If you use both Front & Rear lights. Up to 4 Hrs +




What High Beam Light System Do I Have?


Currently the only system available is the HB3000 Night Runner System. Soon To Be Released.

  • Explorer Kids Light System
  • Venture Kids Light System